Expectations
![Picture](/uploads/9/9/3/3/99338548/published/blog-managing-customer-expectations.png?1488810031)
1. During the Typing.com course I expected to learn how to type faster and how to type without looking at the keyboard. I hope I get better at typing without looking at the keyboard, maybe if I practice more I would get used to typing without looking. Typing without looking will make it easier, so you know what your typing so you won't mess up.
2. During the Microsoft Office course I have expected to learn how save my files to the desktop, format things correctly, learn the programs, and learn how to do a spreadsheet. Some programs I forgot, but once we do another project I'll get used to it. I'm getting use to doing the programs I just need to know a little more, so when I do more stuff on Microsoft Word I wouldn't have to be lost trying to figure out what to do.
3. During the Google Classroom course I have expected to learn how to upload files and pictures onto my drive. I've learned how to remove items, Downloading files easier instead of going to Microsoft to find your file, I've expected to learn how to update my drive, save my files to my desktop so they won't disappear.
2. During the Microsoft Office course I have expected to learn how save my files to the desktop, format things correctly, learn the programs, and learn how to do a spreadsheet. Some programs I forgot, but once we do another project I'll get used to it. I'm getting use to doing the programs I just need to know a little more, so when I do more stuff on Microsoft Word I wouldn't have to be lost trying to figure out what to do.
3. During the Google Classroom course I have expected to learn how to upload files and pictures onto my drive. I've learned how to remove items, Downloading files easier instead of going to Microsoft to find your file, I've expected to learn how to update my drive, save my files to my desktop so they won't disappear.
Reflection
![Picture](/uploads/9/9/3/3/99338548/published/download_2.jpg?1488810074)
1. During the Typing.com course I have learned how to type faster. I need to work on how to type without looking at the keyboard. I have learned how to work faster so the work will get done faster with typing.com.
2. During the Microsoft Office course, I have learned how to make a spreadsheet, put data onto the spreadsheet, do an Auto-fill, format my words, and make a PowerPoint. I have learned how to save my files to my desktop, and learned how to put in my header and footer.
3. During the Google Classroom course, I have learned how to download files that I have saved on my google drive, I've learned how to upload my files. I have learned how to make sure I have uploaded the right file so it won't throw me off track.
2. During the Microsoft Office course, I have learned how to make a spreadsheet, put data onto the spreadsheet, do an Auto-fill, format my words, and make a PowerPoint. I have learned how to save my files to my desktop, and learned how to put in my header and footer.
3. During the Google Classroom course, I have learned how to download files that I have saved on my google drive, I've learned how to upload my files. I have learned how to make sure I have uploaded the right file so it won't throw me off track.